Enhance Customer Support with Salesforce Service Cloud

Are you finding it challenging to deliver exceptional customer service using Salesforce Service Cloud? At Miraya Clouds, we specialize in helping businesses optimize their customer support operations through Salesforce Service Cloud. Whether you’re struggling with case management, service automation, or integrating your customer service channels, our tailored solutions are designed to elevate your customer experience and streamline your support processes.

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Why Choose Miraya Clouds for Salesforce Service Cloud?

Salesforce Service Cloud is a powerful platform for managing customer support, but to fully leverage its capabilities, you need a partner who understands both the technology and the intricacies of customer service. Miraya Clouds offers a range of services that help you implement, manage, and optimize Salesforce Service Cloud, ensuring your support teams are equipped to deliver exceptional service consistently.

Our Salesforce Service Cloud Consulting Services

Service Process Setup and Customization

Customize Salesforce Service Cloud to fit your unique business needs. We help you set up and manage business processes, including the creation of custom objects, fields, data structures, and automation flows. Our experts configure validation and approval processes to streamline your service operations, improving efficiency and response times.

Service Cloud Onboarding and Data Migration

Seamlessly transition your customer support operations from legacy systems to Salesforce Service Cloud. We manage the entire onboarding and data migration process, ensuring your service data, customer records, and support history are accurately transferred. Our team sets up users, profiles, data security, and access permissions, creating a robust foundation for your Service Cloud environment.

Case Management and SLA Setup

Optimize your customer support with efficient case management. We assist in setting up case routing, service level agreements (SLAs), and milestones to ensure that your team meets customer expectations consistently. Our setup ensures that cases are prioritized and resolved in a timely manner, enhancing customer satisfaction.

Knowledge Management and Self-Service

Empower your customers and support agents with easy access to information. We assist in setting up and managing knowledge articles, self-service portals, and community forums within Salesforce Service Cloud. This enables your customers to find answers quickly and reduces the load on your support team, allowing them to focus on more complex issues.

Omni-Channel Support Integration

Provide seamless support across all customer channels. We integrate Salesforce Service Cloud with your email, chat, social media, phone, and other support channels, ensuring a unified customer service experience. This omni-channel approach allows your support team to manage all customer interactions from a single platform, improving efficiency and response times.

Service Cloud Reporting and Analytics

Gain valuable insights into your customer service operations with advanced reporting and analytics. We configure custom dashboards and reports within Salesforce Service Cloud, providing you with real-time data on case resolution times, customer satisfaction, and agent performance. These insights help you identify areas for improvement and make data-driven decisions.

Custom Development and Integration

Extend the functionality of Salesforce Service Cloud with custom development and integrations. Our team builds and manages customer service portals, case management forms, and survey tools using Lightning Web Components and VisualForce. We also integrate Salesforce Service Cloud with other platforms and third-party applications to enhance your support capabilities.

Service Team Training

Empower your service team with the skills they need to excel in using Salesforce Service Cloud. We offer comprehensive training that covers everything from case management and knowledge article creation to leveraging AI features and omni-channel support. Our training ensures that your team can fully utilize the platform’s capabilities, driving better service outcomes for your customers.

Salesforce Service AI Training

Stay ahead in customer support with Salesforce Service AI, an add-on license that empowers your team with AI-powered features such as:

Creating conversation summaries using AI.
Building and searching Knowledge articles quickly.
Reducing agent handle time with AI-generated personalized replies on SMS, WhatsApp, and more.
Configuring next best action recommendation for agents.
Empowering case classification using AI.
Providing AI-powered conversational messaging using Einstein Service Agent.
Delivering trusted automated responses using customer data.
Offering multilingual support to agents
Building custom AI-Bots using Bot Builder.

Our training ensures that your service teams know how to configure and make the best use of these advanced features, helping them deliver smarter, faster service.